About Your Statement and Time of Service Fees
How To Pay For Your Services
Our patients can pay for services with cash, check, credit card, carecredit, FSA, HSA, Most Major Insurance PPO plan benefits, Medicare, and VA benefits. If you are using insurance plan benefits to cover all or part of your care, there may be some fees that are collected at the time of service while the remainder of the fee gets sent to your insurance company for their review and process.
What Are Time of Service Fees?
When you check out of the office, after you received service, we will collect any fees that were incurred for your services which can be paid with cash, credit card, care credit, or your FSA | HSA card. This may include all or a portion of services that are not covered by your insurance plan. If you are not sure what these are please check your Insurance Summary in your Welcome Folder or call our office and ask to speak to a patient care representative for assistance.
We may also collect any insurance copay at this time. This amount is usually listed on the front of your insurance card.
Time of Service Fees that are not collected at check out can be automatically billed to your credit card on file and we will email you a receipt and explanation for your records saving you time.
When Do Your Submit My Insurance Claim?
We submit insurance claims for covered services weekly.
After we have submitted your claim it takes an average of 4 weeks for most insurance companies to review and process the claims. After they process your claim they send us a determination and you an Explanation of Benefits. These documents tell us what the insurance company paid toward your care and what your portion is if any.
When Do I Get My Statement?
On or about the 5th of the month an electronic invoice is sent to your email on file and you will receive a text notification. This statement will let you know what your insurance company determined to be your portion of the statement.
To be environmentally friendly, we do not automatically send monthly paper statements in the mail, however, if you would like a current statement at anytime please reach out to us at 773.878.7330 and request one be sent to you.
How Do I Pay My Statement Balance?
There is a link on your statement email and text that you can remit payment through or you can call our office and pay by phone or mail us a check.
If we do not receive a payment by the 28th of the month, we will automatically charge your credit card on file for your convenience. However, if you need to make additional arrangements or discuss your invoice please reach out to us by the 25th of the month as possible. We do our best to accommodate everyone’s unique circumstances.